Reservation agents в ОАЭ

03 июня 2015
Reservation agents в ОАЭ

ЗП 1650 AED (450 USD) + benefits

Требования: знание английского на разговорном уровне
опыт работы в аналогичной должности

Резюме на английском языке с фото отправлять на
Вопросы по тел +79002027707

Responsibilities of reservation agent:
· Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

· Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

· Identify new contacts and pass sales leads on to the relevant sales team., develop sales leads, and respond to sales opportunities in order to maximize revenue

· Produce quotations and written confirmation to all clients

· Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

· Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

· Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

· Ensure delivery in quality in processing guest requests and bookings.